Frequently Asked Questions

Everything you need to know about our handcrafted home essentials.

What materials are used in Boowan Nicole products?

We prioritize sustainability and quality, using premium food-grade silicone for our molds and eco-friendly waxes and resins for our finished home decor items.

How long will it take to receive my order?

Standard shipping typically takes 7-12 business days. Please note that custom or handmade items may require an additional 2-3 days for processing before shipment.

Do you offer international shipping?

Yes, we ship our home products worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.

What is your return policy?

We offer a 30-day return policy for unused items in their original packaging. Please contact our support team to initiate a return or exchange.

How do I care for my silicone molds?

To ensure longevity, wash your molds with warm, soapy water after each use and store them flat in a cool, dry place away from direct sunlight.

Can I modify or cancel my order after it's placed?

Orders can be modified or cancelled within 12 hours of placement. After this window, the order enters the fulfillment stage and cannot be changed.